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Survey Finds Chevy Volt Best for Owner Satisfaction 2 Years in a RowBrittany Larson
Every year the Consumer Reports National Research Center surveys Consumer Reports readers about how happy they are with their vehicles. The monthly magazine, which has been in publication since 1936, asks them— “Considering all factors (price, reliability, comfort, enjoyment, etc.), would you get this car if you had it to do all over again?” This year, like the year before, a greater percentage of owners of GM’s Chevy Volt gave more “definitely yes” responses than owners of any other vehicle on the road. According to AutoBlogGreen, 92% of owners would repurchase a Chevy Volt—only a small drop from the 93% of Volt owners who voted “definitely yes” last year.
According to Consumer Report’s website, the survey polled owners of about 250 vehicles from the 2010 to 2013 model years, and their research center received over 350,000 responses from subscribers of both the print and digital versions of the magazine. Though the full results are only available to paid subscribers of ConsumerReports.org, a press release issued by Consumer Reports announced that while the Chevy Volt received the most “definitely yes” responses—the Nissan Versa received the most “definitely no” responses with less than half of Versa owners saying that they’d purchase the freshly redesigned subcompact again. Other vehicles that disappointed their owners were the GMC Sierra and Chevy Silverado Pickup trucks, and the Suzuki SX4, Nissan Armada, and Mitsubishi Outlander SUVs.
Apart from the Volt, other eco-friendly vehicles that performed well in the survey were the Toyota Camry Hybrid, the Nissan Leaf, and Toyota’s Prius and Prius C hybrids. In the luxury segment, owners were most happy with their Audi A6’s and A7’s, and their Lexus GS’s. As far as sports cars went, owners said they’d go back for seconds for the Ford Mustang, Chevy Corvette, Dodge Challenger V8, and the Porsche 911.
Unlike the Kelley Blue Book (KBB) Best Resale Value Awards, the Consumer Reports survey didn’t seem like it was dominated by any specific automakers in particular. While KBB gave the vast majority of their awards to Japanese automakers like Toyota and Honda, the Consumer Reports press release notes that of the top rated models, sixteen segments were won by American automakers, 14 by Asian automakers, and 14 by European automakers. Take a look at the Consumer Reports’ website for a peek at the winners and losers in a few categories.